HERE ARE THE MOST COMMON QUESTIONS WE RECEIVE FROM OUR CUSTOMERS:

What is Sea Moss?

Sea Moss is a nutrient-rich seaweed superfood that grows in the ocean, containing 92 of the 102 minerals essential for bodily functions. It's renowned for strengthening the immune system, detoxifying the body, increasing energy levels, and promoting skin health.

What are the benefits of Sea Moss?

  • Boosts immunity
  • Supports healthy joints
  • Improves digestion
  • Promotes healthy skin and hair
  • Aids in weight loss
  • Regulates hormones
  • Reduces inflammation

What type of Sea Moss do you offer?

Eucheuma Cottonii from the warm, pristine waters of St. Lucia & Jamaica.

Is your Sea Moss pure and organic?

Absolutely! Our 100% wildcrafted, raw, and organic Sea Moss is directly sourced from Caribbean farmers, FDA cleared, and never pool-grown.

How much Sea Moss gel should I take, and how often?

We recommend 1 to 2 tablespoons (4 to 8 grams) daily for optimal benefits.

How long will my Sea Moss gel stay fresh?

Sea Moss gel remains fresh for up to 30 days when refrigerated, and you can extend shelf life to two months by freezing it.

Is Sea Moss safe for pregnant women and children?

Yes, Sea Moss is safe for both, providing essential minerals. However, consult your doctor, especially during pregnancy.

How can I track my order?

Once your order is ready to ship, we'll provide a tracking number for you to monitor its progress.

Can I expedite order processing?

Absolutely! We offer expedited processing for faster shipment.

How do you ensure freshness and quality?

Our Sea Moss gels are carefully frozen for preservation until they reach your doorstep.

How do you protect packages during shipping?

We take meticulous care in packaging to ensure safe and perfect delivery.

What should I do upon item arrival?

Refrigerate the Sea Moss gel upon arrival for maximum freshness and quality.

Return Policy for Pure La Vie Herbals

Eligibility for Returns:

  • Products must be purchased directly from Pure La Vie Herbals.
  • Returns are accepted within 7 days of delivery.

Permissible Return Reasons:

  • Defective or damaged products.
  • Incorrect items received.
  • Quality-related issues.

Non-Returnable Items:

  • Used, opened, or partially consumed products.
  • Products without original packaging.
  • Returns after 7 days from delivery.

Return Process:

  • Contact Purelavieherbals@gmail.com within 7 days, providing the order number and issue details.
  • Customer Support will guide you through the process.

Return Approval:

  • Upon approval, receive a Return Merchandise Authorization (RMA) number.

Return Shipping:

  • Customer covers return shipping unless due to our mistake.
  • Use a trackable shipping method.

Refund or Exchange:

  • Refunds issued to the original payment method.
  • Allow 3-7 business days for processing.

Contact Information:

Your satisfaction is our priority. Thank you for choosing Pure La Vie Herbals—we look forward to serving you!